Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and CiteScreen, LLC (“CiteScreen,” “we,” “us,” or “our”) governing your submission of documents to CiteScreen and our delivery of citation analysis to you (collectively, the “Service”). By checking a box indicating your acceptance, creating an account, or accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Service.

If you use the Service on behalf of a law firm, company, or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

You must be at least 18 years old to use the Service. The Service is designed for use by licensed attorneys and legal professionals, or by persons working under the supervision of a licensed attorney. By using the Service you represent that you meet these requirements.

CiteScreen performs citation review on documents you submit. For each document, we analyze the citations it contains and deliver a written report of our findings (the “Report”) — for example, citations we could not locate, authority that may have received negative treatment, quotations that may not match the cited source, pincites that may be inaccurate, and passages that may have been machine-generated. What you receive from us is the Report. The web interface exists to let you submit documents and retrieve your Reports. The Service also includes an AI assistant (“the Sidebar”) that can discuss flagged citations with you.

The Service is an aid to your own review. It is not a citator of record, it is not a complete or authoritative statement of the law, and it is not a guarantee that a document is free of citation errors. A result that shows no flags does not certify that a citation is valid, good law, or accurately quoted; a flag does not establish that a citation is invalid. The Service can miss problems and can raise concerns that turn out to be unfounded.

CiteScreen is a citation review service. It is not a law firm, does not practice law, and does not provide legal advice, legal opinions, or legal representation. Output from the Service — including citation flags, verification results, treatment assessments, AI-content detection results, and responses from the Sidebar assistant — is provided for informational purposes only and is not legal advice.

No attorney-client relationship is created between you and CiteScreen by your use of the Service. Your communications with the Service, including the Sidebar assistant, are protected by our Privacy Policy and the confidentiality commitments in Section 8, but they are not communications with a lawyer.

The Service uses artificial intelligence, including large language models and automated document analysis, together with third-party legal data sources. AI systems are probabilistic: they can produce output that is inaccurate, incomplete, outdated, misleading, or fabricated — including with respect to the very things the Service is designed to check. Public legal databases the Service consults may themselves be incomplete or out of date.

You acknowledge and agree that: (a) output may contain errors and omissions; (b) the Service may fail to flag citations that are invalid, overruled, abrogated, misquoted, or otherwise defective, and may flag citations that are in fact sound; (c) AI-content detection results are probabilistic indicators only and are not a determination that any text was or was not produced by AI; and (d) you will independently verify every citation, quotation, authority, and statement in your documents against primary sources before relying on them, filing them with any court or tribunal, or providing them to any third party.

Your independent verification of output is a condition of your use of the Service, not merely a recommendation. You — not CiteScreen — are solely responsible for all decisions made, actions taken, and documents filed or served in reliance on the Service.

If you are a lawyer or work in a legal practice, nothing in the Service reduces, satisfies, or substitutes for your professional obligations, including without limitation your duties of competence (including technological competence), candor to tribunals, confidentiality, and supervision of nonlawyer assistance under the New York Rules of Professional Conduct (22 NYCRR Part 1200), including Rules 1.1, 1.6, 3.3, and 5.3, the analogous ABA Model Rules of Professional Conduct and their equivalents in other states, your obligations under 22 NYCRR 130-1.1, and, in federal practice, Rule 11 of the Federal Rules of Civil Procedure and analogous state rules. Courts have sanctioned attorneys for filing documents containing unverified, AI-generated, or otherwise defective citations. Use of the Service does not shift those obligations to CiteScreen, and you agree that you will not represent otherwise in any proceeding.

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

Your content stays yours

You retain all right, title, and interest, including all intellectual property rights, in the documents and other content you upload to the Service and the prompts you submit (“Customer Content”). You grant CiteScreen a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and display Customer Content solely as necessary to provide, secure, maintain, and support the Service and as otherwise permitted by our Privacy Policy. We do not use Customer Content to train generalized AI models, and we do not permit our AI service providers to do so (see Section 8).

You are responsible for what you upload

You represent and warrant that you have all rights, authority, licenses, and any consents (including any client consents required by your professional obligations) necessary to upload and process Customer Content through the Service, and that Customer Content does not violate any law or the rights of any person.

Output

Each Report we deliver to you is yours. As between you and CiteScreen, you own the Reports, flags, and other results (“Output”) and may use them for any professional services purpose without restriction. Output is generated algorithmically, may not be unique to you, and may not be protectable by copyright. Output is subject at all times to Sections 3, 4, and 5.

Our IP

The technology, models, prompts, interfaces, and designs we use to perform citation review are and remain the exclusive property of CiteScreen and its licensors. You are purchasing citation analysis, not any right, license, or interest in the technology we use to produce it. No license to any CiteScreen technology is granted, and none is required for you to receive and use your Reports. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

We understand that documents uploaded to CiteScreen may contain confidential, sensitive, or privileged material. We treat Customer Content as your confidential information: we use it solely to provide the Service; we disclose it only to service providers that are bound by confidentiality obligations and only as needed to provide the Service; and we protect it with encryption in transit and at rest. Our personnel do not review the contents of your documents except with your consent (for example, to provide support you request), as necessary to enforce these Terms or protect the Service, or as required by law.

Neither CiteScreen nor its AI service providers use Customer Content to train generalized AI models. Our providers process Customer Content under business terms that prohibit use of that content for model training.

The parties intend and agree that your transmission of Customer Content to the Service is a confidential communication to a service provider assisting in the rendition of professional legal services, and is not intended to and does not waive any attorney-client privilege, work-product protection, or other applicable privilege or protection, and CiteScreen will not assert any such waiver. If we receive a subpoena or other compelled demand for your Customer Content, we will notify you before disclosure where legally permitted so that you may seek protective measures, and we will reasonably cooperate, at your expense, in your efforts to assert applicable privileges or protections.

Privilege and waiver determinations are ultimately made by courts, and CiteScreen cannot guarantee that any privilege or protection will be maintained. You remain responsible for your own confidentiality obligations, including any client consents required before submitting client information to a technology provider.

You agree not to, and not to permit anyone to:

• use the Service in violation of any law, court rule, or professional-responsibility obligation, or to provide legal services to third parties in violation of rules governing the unauthorized practice of law;
• upload content you do not have the rights, authority, or necessary consents to upload;
• file, serve, or publish material produced or checked with the Service without independent verification as required by Section 4;
• attempt to derive, extract, replicate, or reconstruct CiteScreen’s underlying technology, models, prompts, or non-public data by any means, including scraping, crawling, or automated probing, or use the Service or Output to develop or train a competing product or model;
• probe, disrupt, overload, or circumvent security or usage limits of the Service, or access it by automated means except through interfaces we provide;
• resell or redistribute Reports commercially, or submit documents on behalf of persons outside your organization except as permitted by your plan; or
• misrepresent Output as a certification, guarantee, or legal opinion of CiteScreen.

Usage monitoring and limits

We monitor use of the Service — such as request volumes, upload counts, storage, and similar operational metrics — to operate, secure, and improve the Service, to allocate capacity fairly among customers, and to enforce these Terms, consistent with our Privacy Policy. All plans, including plans described as unlimited, are subject to reasonable and fair use. We may establish, change, and enforce usage limits, and may throttle, queue, or suspend usage that is excessive, abusive, automated beyond the interfaces we provide, or that degrades the Service for others. Where practicable, we will notify you and work with you (including moving you to a plan that fits your usage) before restricting an account.

Parts of the Service require a paid subscription. Plan features and prices are described at purchase. Unless otherwise stated at checkout: subscriptions renew automatically at the end of each billing period until cancelled; you authorize us and our payment processor to charge your payment method the applicable fees and taxes each period; and you can cancel at any time through your account settings, effective at the end of the current billing period. Where required by law, we will obtain your separate consent to automatic renewal at signup, send you an acknowledgment of the renewal terms, and provide renewal reminders and an online cancellation method.

Usage terms: scanning credits and overage charges

Paid plans include a monthly allowance of scanning credits for each seat, as described at purchase. One credit covers up to 20 pages of a submitted document, and a longer document uses one additional credit for each additional 20 pages or part thereof (for example, a complete 60 page motion without attachments uses three credits). Credits are counted when a document review completes successfully; processing failures do not consume credits. When a seat is added during a billing period, its included credits are prorated by the same remaining-period percentage as the seat charge and rounded up to a whole credit. Unused credits expire at the end of the billing period and do not roll over. If you use more credits than your plan includes, additional credits are charged at the per-credit rate disclosed at purchase (currently $5 per credit) and added to your next bill, and you authorize us to charge your payment method for them. We may update how credits are metered prospectively; changes take effect no earlier than your next billing period.

Charges are separately stated on each invoice by category, including charges for citation analysis, charges for any support or implementation services, and any applicable taxes.

Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods. We may change prices with advance notice; changes take effect at your next renewal, and you may cancel before the change applies. If a free trial is offered (whether for a period of time or a set number of scanning credits), we will disclose its scope and the charge that applies when it converts to a paid plan before you provide a payment method.

Payment processing is handled by third-party payment processors; your use of their services is subject to their terms. We do not store full payment card numbers.

We may offer features identified as beta, preview, early access, or similar. They are provided for evaluation, may be modified or discontinued at any time, may be less reliable than generally available features, and are provided AS IS with no warranties or commitments of any kind, notwithstanding anything else in these Terms.

The Service depends on third-party services and public data sources, including AI model providers, document-processing services, cloud infrastructure, and public legal databases and repositories. We do not control these services or the accuracy, completeness, or availability of their data, and the Service’s results are limited by them. A citation the Service cannot locate in available sources is not necessarily invalid, and a source the Service does locate may be incomplete or unofficial. Outages or changes at third-party providers may degrade or interrupt the Service.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access (with notice where practicable) if you materially breach these Terms, if your use creates security or legal risk, or if we discontinue the Service. Upon termination we will stop accepting documents from you and stop delivering Reports. You should export anything you need before terminating; following termination we may delete Customer Content in accordance with our Privacy Policy. Sections 3, 4, 5, 7 (as to your representations), 8, and 14 through 19 survive termination.

The Service and all Output are provided “as is” and “as available.” To the maximum extent permitted by law, CiteScreen and its licensors and suppliers disclaim all warranties and conditions, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, quiet enjoyment, and any warranties arising out of course of dealing or usage of trade. Without limiting the foregoing, CiteScreen does not warrant that the Service will be uninterrupted, timely, secure, or error-free; that Output will be accurate, complete, current, or reliable; that all citation defects will be detected; or that any flag or result is correct.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

To the maximum extent permitted by law, in no event will either party be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, data, goodwill, or business opportunities, or for the cost of substitute services, arising out of or relating to these Terms or the Service, under any theory of liability (contract, tort, negligence, strict liability, statute, or otherwise), even if advised of the possibility of such damages. Without limiting the foregoing, CiteScreen will have no liability for court sanctions, disciplinary proceedings, malpractice claims, adverse rulings, missed deadlines, or other professional consequences arising from your use of, or reliance on, the Service or any Output.

To the maximum extent permitted by law, CiteScreen’s total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you actually paid to CiteScreen for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, and (b) one hundred U.S. dollars (US$100).

The exclusions and limitations in this Section do not apply to liability that cannot be limited by law, including liability arising from fraud or willful misconduct. Each provision of these Terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages allocates the risks between the parties, is an essential basis of the bargain, and will apply even if any limited remedy fails of its essential purpose.

You will defend, indemnify, and hold harmless CiteScreen and its members, officers, employees, and agents from and against any third-party claims, and all resulting damages, liabilities, costs, and expenses (including reasonable attorneys’ fees), arising out of or relating to: (a) Customer Content, including any claim that it was uploaded without necessary rights or consents or in breach of confidentiality or privilege obligations owed to a third party; (b) your use or misuse of the Service or reliance on Output, including any document you file, serve, or publish; or (c) your breach of these Terms or violation of law or professional rules. We will provide you prompt notice of any such claim and reasonable cooperation at your expense; we may participate in the defense with our own counsel, and you will not settle any claim in a manner that imposes obligations on us without our consent.

Please read this Section carefully — it affects your rights, including your right to bring claims in court and to participate in class actions. You may opt out as described below.

Informal resolution first

Before filing a claim, you and we agree to try to resolve any dispute informally: either party may send the other a written notice describing the dispute, and the parties will attempt in good faith to resolve it within 60 days. Notices to us go to the contact in Section 20.

Binding arbitration

Except as provided below, any dispute arising out of or relating to these Terms or the Service will be resolved by binding, individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (including its expedited and consumer procedures where applicable). The Federal Arbitration Act governs this Section. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court for infringement or misuse of intellectual property or confidential information.

Class action waiver

All disputes must be brought on an individual basis. Neither party may participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and this Section’s remaining provisions remain in effect.

Mass filings

If 25 or more similar arbitration demands are brought by or with the assistance of coordinated counsel, the parties agree the demands will be resolved in staged proceedings: 10 selected by claimants and 10 by CiteScreen will proceed first, and remaining demands will proceed in subsequent stages informed by the results. Applicable statutes of limitations are tolled for demands on file from the time they are first submitted until they proceed.

30-day opt-out

You may opt out of this arbitration agreement and class action waiver by emailing us (Section 20) within 30 days of first accepting these Terms, stating your name, account email, and that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Subject to Section 17, the state and federal courts located in New York County, New York will have exclusive jurisdiction over any dispute not subject to arbitration, and the parties consent to personal jurisdiction and venue there.

We may update these Terms from time to time. If we make material changes, we will provide notice — for example, by email or a notice in the Service — and the updated Terms will take effect no sooner than the stated effective date. Your continued use of the Service after the effective date constitutes acceptance; for material changes to Section 17 (arbitration) we will seek your affirmative acceptance where required by law.

These Terms and the policies they incorporate are the entire agreement between you and CiteScreen regarding the Service. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages or degradation of third-party AI model providers, data sources, or cloud infrastructure. You will comply with applicable export control and sanctions laws and represent that you are not located in an embargoed jurisdiction or on any restricted-party list. There are no third-party beneficiaries of these Terms.

Questions about these Terms, notices, and arbitration opt-outs can be sent to legal@citescreen.com.